The decalogue to prevent customers from fleeing a pizzeria is a set of rules and best practices that every pizzeria manager should keep in mind to ensure a positive experience for their customers and retain them over time. In this article we will explore the ten main points of the Decalogue and explain how following them can make the difference in the success of a pizzeria.

The quality of the ingredients is essential

The quality of the ingredients is the basis of every good pizza. Use higher quality ingredients, like durum wheat flour, tomatoes San Marzano, buffalo mozzarella and fresh basil, it will make all the difference in the taste and texture of the pizza. In addition to, it is important to avoid cheap or low quality ingredients which can spoil the taste of the pizza.

Prepare the pizza with care and attention

Pizza preparation requires time and attention. Make sure you follow the recipes precisely and prepare each pizza with care, without rushing or skipping any step. The presentation of the pizza is important and can affect the perception of the quality of the dish.

Be professional and kind to customers

Kindness and professionalism are essential in any business, and a pizzeria is no exception. Always be courteous and helpful with customers, answer their questions and help them choose the right pizza for their needs. Remember that friendly, attentive service can make all the difference in retaining customers.

Offer different options to suit customers' tastes

Customer preferences can vary a lot, and a successful pizzeria must be able to satisfy everyone's needs. offer several pizza options, as a vegetarian, gluten-free or with seafood ingredients, and be sure to follow up on customers' needs and requests.

Maintain the cleanliness and hygiene of the restaurant

Cleaning and hygiene of the restaurant are essential to ensure a positive experience for customers. Make sure you keep the restaurant clean and tidy, both in the living room and in the kitchen, and to comply with hygiene and safety standards.

Beware of wait times

Waiting times are another important factor for customers of a pizzeria. Try to keep wait times as short as possible, without neglecting the quality of the pizza. If there are any unexpected delays, inform customers in a timely manner and try to solve the problem in the best possible way.

Offer transparent and competitive pricing

Prices of pizza must be transparent and competitive. Make sure you clearly communicate the prices of the pizzas and other products on offer, and to offer competitive prices compared to the competition. Remember that customers appreciate transparency in pricing and can be put off by prices that are too high.

Be open to customer reviews and feedback

Customers' opinions are important to improve the service and the quality of the pizza. Be open to customer reviews and feedback, listen to their opinions and try to improve the service according to their needs. Positive reviews can attract new customers, while negative reviews can be an opportunity to improve the service and the quality of the pizza.

Offer home delivery options

Home delivery options can attract new customers and retain existing ones. Offer a fast and reliable home delivery service, with competitive prices and the same quality of the pizzas served on site. Remember that home delivery can be an opportunity to expand your business and reach new customers.

Be innovative. All these things are learned during our practical courses to become real professional pizza makers. Find out more, Click this link.

Ciao

Silvio Cicchi

Visit my youtube channel, there are over 300 Video recipes of pizza.